NOC Technical Analyst (after-hours)
Posted on Apr 16
SWC Technology Partners is adding a full-time NOC Technical Analyst to our Managed Services team to assist in afterhours support. This individual will be responsible for the analysis, administration and troubleshooting of a variety of IT solutions within our team.
This individual will also be responsible for the triage of client service requests, incidents and events within the established SLAs. The ideal candidate has experience working on a Tier 2 Service Desk or Network Operations Center (NOC). This position reports to the Team Leader.
This work schedule is for non-standard business hours on a 3rd shift, supporting our 24x7 clients - 4 days a week.
Once training period is satisfactorily completed, telecommute options are available.
Perks of working at SWC:
•Bragging rights – Check out our Awards!
•Career development – formal mentorship programs with assigned career advocate to assist with your training and growth
•Comprehensive health and dental plans starting on Day One
•SWC pays for technical certifications
•Flex time schedule
•Free onsite gym, quarterly massages, yoga classes and fun group competitions and outings!
SWC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, gender transition, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Keywords: Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk, Help Desk
•Typical responsibilities may include remote administration, maintenance, troubleshooting and deployment of Active Directory 2008 / 2012, Remote Desktop Services, Windows Server 2008 / 2012 / 2016, Microsoft Exchange Server 2010 / 2013, Office 365, network switches, routers, firewalls and storage technologies
•Be a problem solver - Identify solutions for hardware, software and network issue
•Utilize ticketing and monitoring system and follow proper documentation and escalation processes
•Leverage remote support tools to resolve support requests
•Communicate with clients in a highly professional and timely manner
•Assist with special projects as assigned
•Attend internal training to develop your skills and grow with us
•2-4 years of experience supporting the Microsoft operating system suite of products, to include cloud and web/networked computing environments (Azure, Windows Server and Desktop, Office 365, MS •Exchange, Active Directory, etc.)
•Ability to troubleshoot problems, identify solutions and appropriately escalate issues in fast-paced environment
•Must be willing to support weekend and after hours NOC and Service Desk
•Intermediate knowledge of network protocols, configurations, and operations
•Excellent communication skills, professionalism, positive attitude and desire to learn
•Prior experience with help desk ticketing systems and service desk management tools is preferred
•Bachelor’s degree from an accredited college in Information Technology, Computer Science or related field is preferred
•Experience working in a consulting environment is preferred
•Must have legal authorization to work in the U.S. for any employer