Software Engineer - Natural Language Processing

Posted on Jan 09

The Department

ReviewTrackers is the rapidly-growing customer feedback platform trusted by tens of thousands of businesses around the world. ReviewTrackers software quantifies the customer experience, extracting data from customer reviews that allows brands to better understand their customers and turn them into lifelong advocates.

ReviewTrackers is looking for a backend engineer with experience designing, developing, training and maintaining NLP models. Our in-house built model analyses millions of online reviews to retrieve keywords and predict sentiment, uncovering new market trends and opportunities for our customers. We are now expanding our NLP-based product line and have exciting problems in clustering, categorization, NLG and more. If you are someone who has worked in sentiment analysis professionally or has as a hobby we want to hear from you!

Your Role

Engineering team culture:

Time dedicated to discussing & POC-ing product ideas created from ALL employees, including engineering
Clear and defined promotion path for all engineers
Collaborative work environment. Our engineers are super friendly and love to help each other out!
We regularly pull in tech-debt items to work on in sprints
Weekly 1 on 1 with manager
Tight-knit relationship with the Product Team & use data-driven decision making
Bi-weekly company wide demo day to find out what individuals throughout the company are working on
Monthly Engineering lunch and learns

Engineering Process:
We get our work assignments through two week sprints which include kickoff, grooming (estimation), retrospective and daily standups

Engineer benefits at ReviewTrackers:
$1500/year education budget (conferences, continued education)
Weekly WFH day
Separate monthly budget dedicated to education through books
We strive for 3 (2 guaranteed) 100% meeting free days

What you receive:
An opportunity to help shape our business, make significant contributions and accelerate your personal career growth
100% company paid premiums for health(Blue Cross Blue Shield), dental, vision, life, short-term disability, and long-term disability insurance
Company sponsored 401k match
Company stock options
Pre-tax transit benefits
Flexible PTO policy
Unlimited opportunity for career growth, learning and company impact
Monthly lunch and learns on industry events, product releases, personal finance, buying a home, public speaking and everything in between
Take your coworker to lunch on us once a month
Company Kindle with unlimited books of your choosing
Stocked kitchen with drinks and snacks

At ReviewTrackers, we foster an inclusive, dynamic, enjoyable yet challenging team environment. We value creating a team that has a diverse set of backgrounds and respect a healthy expression of diverse opinions. We encourage our team to experiment with new ideas. Come join us as we continue to change the way businesses interact with their customers. ReviewTrackers is an equal opportunity employer.


Preferred Qualifications
Golang - project experience
Microservices architectures
Linux administration
Experience with CUDA/hardware/GPUs

Professional or personal working experience:
ML/NLP experience (design/development/training)