Customer On-boarding Specialist

Posted on Jan 09

The Department

ReviewTrackers is a rapidly-growing customer feedback platform trusted by tens of thousands of businesses. Using data, insights and technology, we partner with brands to ensure their customer’s feedback is being heard. We are seeking a self-motivated individual who wants to learn new things, contribute, and do the best work of their career.

The customer success team at ReviewTrackers serves as a hybrid of account management and customer support. We pride ourselves on providing friendly, patient, and concise next-level support to optimize the customer’s road to success. This role is responsible for successfully transitioning our newly acquired customers from our sales to customers success team. An ideal candidate has at least 2 year experience working in customer service, customer support, community management, or account management, preferably in a SaaS environment.

Your Role

HOW YOU WILL MAKE AN IMPACT:

- Ownership of our customer on-boarding process to ensure new users have the tools they need to be successful.

- Friendly and fast support to customers and internal teams; including troubleshooting, best practices for using ReviewTrackers software, and guidance about the review industry via email, phone and in-person.

- Continual process improvement that adapts along with our product and industry.

- Front-line support for our Managed Services clients.

Requirements

YOU ARE:

- A Contributor. You get joy from making a contribution. You believe communication is the most important part of being a team member.

- Challenge-Oriented. It excites you to jump out of your comfort zone. You crave digging into a problem and finding solutions whenever you can.

- Team Player. You contribute, you listen, you help when needed and ask for help when you need. You understand the vision of this company moves forward only when we work as a team.

- Naturally Curious. You detect a problem. You dive deeper, and deeper again. Problem solving is a major part of your individual arsenal and you don’t give up until it’s right.

- A Communicator. Whether phone, email, and in-person, you are confident and follow proper business.

- Positive. You bring a positive attitude to the team everyday.

At ReviewTrackers, we foster an inclusive, dynamic, enjoyable yet challenging team environment. We value creating a team that has a diverse set of backgrounds and respect a healthy expression of diverse opinions. We encourage our team to experiment with new ideas. Come join us as we continue to change the way businesses interact with their customers. ReviewTrackers is an equal opportunity employer.

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