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Site Reliability Engineer Team Lead

Posted on Nov 05

The Department

The SRE team prides itself on the breadth and depth of knowledge it maintains in understanding and orchestrating crucial operational activities across the portfolio of businesses within Enova. We work closely with key departments to resolve customer facing issues, assist with root-cause analysis, and continuously look for ways to improve overall system performance while supporting our Call Center with technical product issues.

Your Role

In this role, you will lead day to day operations of the SRE team, and will collaborate with TechOps leadership team on the overall department strategy. You’ll act as a liaison between the SRE team and stakeholders, advocate for high quality solutions, eliminate roadblocks, and support the team’s shift to a true DevOps culture. In addition, you will mentor team members and build a collaborative environment, allowing the team to reach their full potential.

Responsibilities:

Prioritize operational requests for the team. Ensure good balance of operational vs project work
Set up strategy for on call rotation and report on team metrics
Support recruiting activities and onboarding of new hire
Lead major incidents from identification and troubleshooting through to service restoration
Support troubleshooting activities with the appropriate individuals, teams, or vendors
Champion best practices and create frameworks to drive stable and scalable processes
Work closely with SE and Product teams to advise on sound operational strategies

Requirements

Experience with devops as a culture
Passion for coaching, mentoring, and developing engineers
Proven project management skills, specifically the ability to estimate scope, break up problems into deliverable chunks, and pivot when requirements change
Experience troubleshooting ambiguous problems and performing root cause analysis
Understanding of IT infrastructure (Linux, network technologies, relational databases, web technologies, etc.)
You have your Bachelor’s degree in Computer Science, Engineering, or equivalent experience
Nice to have:

Previous e-commerce experience
Experience with a programming language (Ruby or Go is a plus) and PostgreSQL
Experience with monitoring and metrics software for RCAs and performance trending, such as (but not limited to) Splunk, New Relic, DataDog, and Grafana
Experience working with on calls and teams located in different timezone.

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